Shipping & Returns
Find information about shipping, delivery support, refunds and statutory consumer rights. Contact info@theolandish.com for assistance.
Shipping destinations
Shipping destinations depend on availability shown when an operational checkout is enabled. The current checkout is a design preview and does not accept orders. Please contact info@theolandish.com if you need delivery availability confirmed.
Processing and dispatch
Processing and dispatch estimates, where offered, will be displayed at purchase or in your order confirmation. Estimated timeframes can change with stock availability and delivery networks. We will not represent an unconfirmed dispatch time as a guaranteed delivery date.
Shipping charges
The storefront currently advertises complimentary shipping on orders of A$150 or more. Live shipping charges, eligibility, destination restrictions and any express options will need to be confirmed in the functioning checkout before payment. Charges should not be assumed from this preview alone.
Delivery tracking
If an order is shipped using a tracking service, tracking information will be supplied through the contact channel used for the order. Not every delivery service offers the same tracking updates. For questions, contact info@theolandish.com.
Delays and missing parcels
If your delivery is delayed, lost or damaged, email info@theolandish.com with the order reference and a description of the issue. We will review the circumstances and applicable rights and remedies. Do not send full payment card details by email.
Change-of-mind returns
Australian Consumer Law does not generally require a retailer to provide a refund solely because a buyer changes their mind. Any optional change-of-mind returns or exchanges will be governed by the policy expressly provided when orders go live. No unconditional change-of-mind period is advertised on this preview website.
Faulty or incorrect items
Products sold to consumers must meet the consumer guarantees that apply under Australian Consumer Law. Depending on the problem, you may be entitled to repair, replacement, refund or other legal remedies. These rights cannot be excluded by a website policy or limited to a short voluntary return window.
Refunds and exchanges
If a statutory refund is due, the resolution will be handled consistently with applicable law. Exchanges and discretionary refunds depend on inventory, product condition and the terms offered at purchase. Contact support to discuss your particular request.
How to request support
To request help, email info@theolandish.com. Include your name, order reference (if you have one), item name and a concise explanation. Photos may help with damaged or incorrect items. Do not include sensitive payment credentials.
Policy updates
This information may change as the store's live fulfilment setup is established. Any terms applying to an accepted order should be clearly presented at the time of sale. Current version: 24 October 2026.